Policies & Customer Information

Privacy Policy

Effective Date: [●]

Last Updated: [●]

Welcome to VYOJIN ("VYOJIN", "we", "us", or "our").

VYOJIN respects your privacy and is committed to protecting the personal information you provide when you visit our website, browse our collections, create an account, place an order, contact us or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices available to you.

1. Information We Collect

Depending on your interaction with VYOJIN, we may collect:

• Name
• Mobile number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information processed through authorised payment service providers
• Account/login information
• Customer service communications
• Product preferences and website interactions
• Information voluntarily provided through forms, reviews or feedback
• Device, browser and website usage information
• Cookies and similar technologies

We do not require you to provide information that is unnecessary for completing a transaction or providing the requested service.

2. How We Use Your Information

We may use your information to:

• Process and deliver orders
• Confirm payments and transactions
• Provide order updates
• Handle returns, exchanges and refunds
• Respond to customer enquiries
• Provide customer support
• Improve our products, website and services
• Personalise your shopping experience
• Prevent fraud, misuse and unauthorised transactions
• Comply with applicable legal and regulatory requirements
• Send promotional communications where permitted and where you have provided the necessary consent or preference

3. Payment Information

Payments may be processed through third-party payment gateways.

VYOJIN does not ordinarily store complete debit/credit card numbers, CVV numbers or banking credentials on its own servers. Payment information is handled by the relevant authorised payment service provider in accordance with its applicable security and privacy practices.

4. Sharing of Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

• Logistics and courier partners
• Payment gateway providers
• Website and technology service providers
• Customer support providers
• Marketing or communication service providers
• Professional advisers
• Government, regulatory or law-enforcement authorities where legally required

We do not sell your personal information as a commodity.

5. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Improve website performance
• Measure marketing effectiveness

You may manage cookie preferences through your browser or applicable website controls.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Your Choices and Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to request access, correction, withdrawal of consent where applicable, or other actions available under applicable data-protection law.

For privacy-related requests, contact:

Email: privacy@vyojin.co.in

8. Children's Privacy

VYOJIN does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

9. Third-Party Websites

Our website may contain links to third-party websites or services. VYOJIN is not responsible for the privacy practices or content of those third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated effective date.

11. Contact

For privacy-related questions:

VYOJIN
[Legal Entity Name]
[Registered Address]
[City, State, PIN]
Email: [●]
Phone: [●]

Terms & Conditions

Effective Date: [●]

Last Updated: [●]

Welcome to VYOJIN.

These Terms & Conditions govern your use of the VYOJIN website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About VYOJIN

VYOJIN is a fashion brand offering women's apparel and related fashion products through its online and other authorised channels.

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

• Misuse the website
• Attempt unauthorised access
• Interfere with website security
• Use the website for fraudulent transactions
• Copy or reproduce VYOJIN content without permission
• Use our trademarks, images, designs or content for commercial purposes without written approval

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information are accurate.

However, slight differences may occur due to:

• Screen/device settings
• Lighting and photography
• Fabric characteristics
• Hand-finishing
• Manufacturing variations

Such minor variations do not necessarily constitute a product defect.

4. Pricing

All prices displayed on the website are in Indian Rupees unless otherwise stated.

Applicable taxes and delivery charges will be displayed as required before completion of the order.

VYOJIN reserves the right to correct pricing or product information errors. If an order is affected by a genuine pricing or listing error, we may contact the customer before processing the order.

5. Orders

An order placed through the website constitutes a request to purchase.

Order acceptance and confirmation may be subject to:

• Product availability
• Payment confirmation
• Address verification
• Fraud/security checks

VYOJIN reserves the right to cancel an order where there is a legitimate reason, including suspected fraud, incorrect pricing or product unavailability.

6. Product Availability

Certain VYOJIN collections may be produced in limited quantities.

A product displayed as available may become unavailable before an order is fully processed.

If an ordered product becomes unavailable, the customer will be informed and the applicable amount will be refunded where payment has already been received.

7. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our separate Return & Exchange Policy and Cancellation & Refund Policy.

8. Intellectual Property

All VYOJIN logos, trademarks, product images, photographs, graphics, designs, written content, videos and other website materials belong to or are licensed to VYOJIN unless otherwise stated.

Unauthorised use, reproduction or distribution is prohibited.

9. Promotions

Promotional offers may be subject to separate terms and conditions, including validity period, product eligibility and usage limits.

Multiple offers may not necessarily be combined unless expressly permitted.

10. Limitation of Liability

To the extent permitted under applicable law, VYOJIN shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms shall exclude or restrict any consumer rights that cannot legally be excluded or restricted.

11. Force Majeure

VYOJIN shall not be responsible for delays caused by circumstances beyond reasonable control, including natural disasters, extreme weather, transportation disruptions, government restrictions, strikes, infrastructure failures or other similar events.

12. Governing Law

These Terms shall be governed by the laws applicable in India.

Subject to applicable consumer rights and laws, disputes shall be subject to the jurisdiction of the competent courts at [City, State].

13. Contact

For questions regarding these Terms:

VYOJIN
[Legal Entity Name]
[Registered Address]
Email: [●]
Phone: [●]

Shipping & Delivery Policy

Effective Date: [●]

At VYOJIN, we aim to deliver every order safely and efficiently.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful payment confirmation.

Orders containing products with different processing timelines may be dispatched according to the applicable product availability.

2. Delivery Timeline

Estimated delivery within India is generally:

[3–7 business days] after dispatch.

Delivery timelines may vary depending on the destination, courier service, weather, public holidays and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is placed.

VYOJIN may offer free shipping on selected products, campaigns or order values as communicated on the website.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp or other applicable communication channels.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

VYOJIN shall not be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

6. Delayed Delivery

Although we work with logistics partners to meet estimated delivery timelines, delays may occasionally occur.

If your order is significantly delayed, please contact our customer support team.

7. Damaged Package

If the package appears visibly damaged at the time of delivery, customers are advised to:

• Take photographs/videos of the package before opening it
• Record the condition of the package
• Contact VYOJIN customer support as soon as possible

8. Undelivered/Returned Shipments

If an order is returned to VYOJIN because of an incorrect address, repeated failed delivery attempts, refusal to accept the package or other customer-related reasons, additional shipping charges may apply for re-dispatch, subject to our applicable policy.

9. International Shipping

International shipping, if offered, will be subject to the destination country's applicable customs duties, taxes, import charges and regulations.

Such charges may be payable by the customer unless specifically stated otherwise.

10. Contact

For shipping assistance:

Email: support@vyojin.co.in
Phone/WhatsApp: [●]

Return & Exchange Policy

Effective Date: [●]

At VYOJIN, we want you to feel confident about every purchase.

1. Return/Exchange Window

Eligible products may be returned or exchanged within [7 days] from the date of delivery, subject to the conditions below.

2. Eligibility

To qualify for a return or exchange, the product must:

• Be unused and unworn
• Be unwashed and unaltered
• Have original tags attached
• Be returned in original packaging, wherever applicable
• Be free from stains, odours, makeup marks, damage or signs of use
• Include all accessories or components supplied with the product

3. Non-Returnable Products

For hygiene, customised-product or other legitimate reasons, certain products may be non-returnable/non-exchangeable.

These may include, where applicable:

• Customised or personalised products
• Products specifically marked "Non-Returnable"
• Certain accessories
• Products damaged or altered after delivery
• Products without original tags
• Products showing signs of wear or use
• Certain sale/clearance products, where clearly stated

The applicable product page or checkout information will indicate any special return restrictions.

4. Size Exchange

Where size exchange is available, customers may request an exchange subject to:

• Product availability
• The product being eligible for exchange
• The product meeting return-condition requirements

Only the eligible size may be exchanged unless otherwise approved by VYOJIN.

5. Wrong or Defective Product

If you receive:

• A wrong product
• A missing item
• A manufacturing defect
• A product materially different from the order

please contact VYOJIN within [48 hours] of delivery with photographs/videos and your order details.

VYOJIN will review the concern and, where the issue is verified, provide an appropriate resolution in accordance with applicable law.

6. Quality Inspection

Returned products may be inspected before a return, exchange or refund is approved.

Products that do not satisfy the return conditions may be rejected and returned to the customer.

7. Return Shipping

Return shipping arrangements and charges will depend on the reason for return and the applicable VYOJIN return terms communicated at the time of approval.

8. How to Request a Return/Exchange

Contact:

Email: support@vyojin.co.in
WhatsApp: [●]

Please provide:

• Order number
• Product name
• Reason for return/exchange
• Photographs/videos where relevant

9. Refund

Approved refunds will be processed according to our Cancellation & Refund Policy.

10. Important

No return or exchange should be shipped to VYOJIN without obtaining return instructions/approval where our process requires prior approval.

Cancellation & Refund Policy

Effective Date: [●]

1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

2. Cancellation by VYOJIN

VYOJIN may cancel an order in circumstances including:

• Product becoming unavailable
• Incorrect product/pricing information
• Payment failure
• Suspected fraudulent activity
• Inability to deliver to the provided address
• Other legitimate operational or legal reasons

If payment has already been received for a cancelled order, the applicable amount will be refunded.

3. Refunds for Approved Returns

Once a returned product is received and successfully inspected, an eligible refund will be initiated.

Refunds will generally be made through the original payment method, wherever technically possible.

4. Refund Timeline

After approval, refunds are generally processed within [5–7 business days], subject to the payment provider and banking timelines.

5. Exchange Instead of Refund

Where applicable, customers may choose an eligible size/product exchange instead of a refund.

Exchange availability depends on stock.

6. COD Orders

For Cash on Delivery orders, refund procedures may require bank account/UPI details or another permitted refund method.

Customers should provide accurate information for processing the refund.

7. Promotional Orders

Refunds involving promotional offers, discounts, coupons or bundled products may be adjusted according to the applicable offer terms.

8. Non-Refundable Charges

Any applicable charges that are expressly identified as non-refundable at the time of purchase may not be refunded, subject to applicable law.

9. Refund Delays

If a refund has been initiated by VYOJIN but is not reflected within the expected period, customers should first contact VYOJIN with the refund reference details.

10. Contact

Email: support@vyojin.co.in
Phone/WhatsApp: [●]

Payment Policy

Effective Date: [●]

VYOJIN provides customers with secure and convenient payment options through authorised payment service providers.

1. Available Payment Methods

Depending on availability, customers may pay using:

• Credit cards
• Debit cards
• UPI
• Net banking
• Digital wallets
• Cash on Delivery
• Other payment methods displayed at checkout

2. Payment Confirmation

An order is considered successfully placed after the applicable payment has been authorised and the order confirmation has been generated.

3. Payment Security

Payment transactions are processed through authorised payment service providers using their applicable security systems.

VYOJIN does not request customers to share OTPs, PINs, CVVs or passwords with our employees or representatives.

Never share your OTP, card PIN or banking password with anyone claiming to represent VYOJIN.

4. Failed Transactions

If money has been deducted but your order has not been confirmed, please contact VYOJIN with the transaction details.

The payment provider/bank may take additional time to reverse an unsuccessful transaction.

5. Fraud Prevention

VYOJIN may conduct reasonable verification checks to protect customers and the business against fraudulent transactions.

An order may be held, cancelled or refunded where legitimate security concerns arise.

6. Pricing

The final payable amount will be displayed before the customer completes the purchase, including applicable charges and taxes as required.

Grievance Redressal Policy

Effective Date: [●]

VYOJIN is committed to providing customers with a transparent and accessible mechanism for raising concerns regarding products, orders, payments, returns, refunds, privacy or other website-related matters.

Grievance Officer

Name: [●]
Designation: Grievance Officer
Email: grievance@vyojin.co.in
Phone: [●]
Address: [Registered Office Address]

How to Raise a Complaint

Customers may submit a complaint by email or through the customer-support channels provided on the VYOJIN website.

Please include:

• Name
• Order number, if applicable
• Registered mobile/email
• Description of the issue
• Relevant photographs/documents
• Preferred resolution, where applicable

Complaint Acknowledgement

Upon receiving a complaint, VYOJIN will provide an acknowledgement/reference number where applicable so that the matter can be tracked.

Resolution

VYOJIN will review complaints and seek to resolve them within the timelines applicable under law and based on the nature of the complaint.

Certain matters may require additional information or verification.

Escalation

If you are not satisfied with the response, you may write to:

Email: escalation@vyojin.co.in

This policy does not restrict any statutory consumer rights or remedies available under applicable law.

Cookie Policy

Effective Date: [●]

VYOJIN uses cookies and similar technologies on its website to provide a smooth, secure and personalised shopping experience.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website.

They allow websites to remember information and understand how visitors interact with the website.

2. Why We Use Cookies

VYOJIN may use cookies for purposes such as:

• Website functionality
• Shopping cart functionality
• Login/session management
• Security
• Remembering preferences
• Website analytics
• Understanding customer behaviour
• Improving website performance
• Measuring advertising and marketing effectiveness

3. Third-Party Cookies

Some services integrated into the VYOJIN website, such as analytics, payment, advertising or social-media tools, may use their own cookies or similar technologies.

Their use is governed by the respective provider's policies.

4. Managing Cookies

You may manage or disable cookies through your browser settings or available cookie controls.

Please note that disabling certain cookies may affect website functionality.

5. Changes to This Policy

VYOJIN may update this Cookie Policy from time to time.

Any changes will be posted on this page with the updated effective date.

6. Contact

For questions regarding cookies or privacy:

Email: privacy@vyojin.co.in